7711cuci Privacy Policy for Malaysian Players

1Introduction and Scope

This Privacy Policy applies to personal information processed when an individual visits, registers with or uses 7711cuci. It covers the 7711cuci website, player accounts, casino products, sports betting services, promotional features, MYR payment functions and communications with customer support.

By using 7711cuci, you acknowledge that personal information may be processed as described in this policy. Where consent is required for a particular activity, 7711cuci will request it separately. Refusing optional processing will not normally prevent access to essential services, although refusing information needed for age, identity or payment verification may prevent account use.

7711cuci is intended only for adults aged 21 and above. The platform does not knowingly seek information from children or permit underage gambling. If 7711cuci identifies an account held by a person below the required age, the account may be closed and its information handled according to legal and security obligations.

2Information We Collect

Information provided directly to 7711cuci may include your full name, date of birth, residential address, mobile number, email address, username, preferred currency and account security details. Malaysian players may also provide identity documents such as a MyKad or passport, a selfie, proof of address and information needed to confirm payment ownership.

Transaction records may include MYR deposit and withdrawal amounts, payment channel, dates, account references and processing status. Depending on the method selected, records may relate to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong. 7711cuci does not intentionally display full sensitive payment credentials where masking is appropriate.

Gaming information includes bets, wins, losses, bonus activity, loyalty status, game preferences and sports markets viewed. For example, records may show interaction with Liga Super Malaysia, EPL, UFC or live football markets. 7711cuci also processes support messages, complaint records, responsible gambling requests and account restriction history.

Technical records may include IP address, device type, browser, operating system, language, approximate location, login time, referral page and security events. These records help 7711cuci maintain service stability and identify unusual access.

3How Information Is Collected

7711cuci collects information when you register, complete verification, deposit, withdraw, claim a promotion, place a wager, adjust account settings or communicate with support. Information is also generated automatically as you navigate the platform or use casino and sports products.

Additional information may be received from payment processors, identity verification providers, game suppliers, security services and other operational partners. For example, a processor may confirm whether a DuitNow transfer succeeded without disclosing unnecessary banking details. 7711cuci expects service providers to handle information under appropriate confidentiality and security requirements.

4Data Processing Purposes

7711cuci may process personal information for the following purposes:

• Creating and administering a secure player account.
• Confirming identity, age, address and payment ownership.
• Processing deposits, withdrawals, refunds and account adjustments.
• Recording casino play, sports wagers, bonuses and loyalty activity.
• Detecting fraud, collusion, duplicate accounts and payment abuse.
• Providing technical help, transaction support and complaint handling.
• Applying deposit limits, cooling-off periods and self-exclusion requests.
• Maintaining system performance and improving the 7711cuci experience.
• Meeting applicable legal, licensing, audit and dispute obligations.

7711cuci does not sell personal information as a standalone commercial product. Data use must remain connected to legitimate platform operation, player protection, security or a clearly communicated choice.

5Lawful Processing Grounds

Depending on the information and context, 7711cuci may process data because it is necessary to perform the player agreement, meet a legal or licensing obligation, protect legitimate interests or respond to consent. Legitimate interests may include preventing fraud, securing accounts, resolving complaints and improving service reliability.

When 7711cuci relies on consent, that consent may generally be withdrawn for future processing. Withdrawal does not invalidate processing completed before the request. Certain account, transaction and verification records cannot be erased immediately where 7711cuci must retain them for security, dispute, anti-fraud or legal purposes.

6Payment and Financial Information

7711cuci processes payment information to receive deposits, confirm transaction ownership and deliver approved withdrawals. Bank and e-wallet transactions may be handled by separate payment providers whose own systems process details needed to complete the transfer.

7711cuci may retain transaction references, masked account information, payment method, MYR value, timestamps and verification outcomes. These records assist with reconciliation, fraud checks and enquiries such as a delayed Touch 'n Go eWallet withdrawal or an FPX deposit that has not yet appeared.

Players should never send passwords, one-time banking codes or complete card credentials through ordinary support messages. 7711cuci support will not ask a player to disclose an online banking password.

7Cookies and Similar Technologies

7711cuci may use cookies, local storage and comparable technologies to maintain login sessions, remember preferences, secure account access and understand website performance. Essential technologies are required for core features, including authentication and fraud prevention.

Analytics information may show which pages are used, how long they load and whether an error occurs. 7711cuci uses such information to identify technical issues and improve navigation. Where optional cookies require consent, players may reject or adjust them without disabling essential security functions.

Browser controls can delete or block cookies, but doing so may require repeated login and may prevent certain 7711cuci functions from operating correctly.

8Data Sharing and Service Providers

7711cuci may share limited information with companies that provide payment processing, identity verification, game delivery, hosting, security monitoring, customer support, communications or professional advice. Each provider should receive only information reasonably required for its assigned function.

Information may also be disclosed where reasonably necessary to investigate fraud, protect a person, enforce the Terms & Conditions, respond to a lawful request or establish and defend legal rights. 7711cuci does not permit operational partners to use player data for unrelated independent advertising unless the player has separately agreed.

If the ownership or organisation of 7711cuci changes, relevant information may transfer as part of that transaction, subject to continued confidentiality and lawful handling requirements.

9International Data Transfers

Because 7711cuci operates under international licensing and uses global technology services, information may be processed outside Malaysia. Privacy and data protection rules in another country may differ from Malaysian requirements.

Where an international transfer occurs, 7711cuci applies contractual, organisational or technical measures intended to preserve appropriate protection. These may include restricted access, confidentiality duties, encryption and due diligence on service providers.

10Security Measures

7711cuci uses measures designed to protect information against unauthorised access, alteration, accidental loss and improper disclosure. Controls may include encrypted connections, access restrictions, account monitoring, password protection, audit records and staff confidentiality obligations.

No internet service can guarantee absolute security. Players also have an important role: use a unique password, protect the device used to access 7711cuci and do not share verification codes. Suspected unauthorised access should be reported promptly so that protective steps can be considered.

If a data incident creates a material risk to affected players, 7711cuci will investigate and provide notices where required by applicable rules.

11Data Retention

7711cuci keeps personal information for as long as necessary to provide services and meet legitimate security, dispute, financial, responsible gambling and legal requirements. Retention periods may differ according to the record type and the status of the account.

Closing an account does not always result in immediate deletion. Transaction histories, verification records, self-exclusion instructions and fraud-prevention data may need to be retained after closure. When information is no longer required, 7711cuci may securely delete or anonymise it.

12User Rights and Requests

Subject to applicable limitations, a player may ask 7711cuci to provide access to personal information, correct inaccurate details, restrict certain processing, delete eligible information or explain how information is used. A player may also object to direct marketing or withdraw consent for future optional processing.

7711cuci may request identity verification before acting on a privacy request. This prevents one person from obtaining or changing another player's information. Requests should describe the account and desired action clearly. Some requests may be limited where data must remain available for fraud prevention, payment disputes, responsible gambling controls or legal obligations.

13Marketing Preferences

7711cuci may communicate about relevant promotions, loyalty rewards or platform updates where permitted. Marketing choices can be changed by contacting support or using an available preference control. Service messages about security, account verification, withdrawals or policy changes are not promotional and may continue while the account remains active.

Opting out of marketing will not affect eligibility for ordinary account services. 7711cuci aims to apply preference changes within a reasonable period, although a message already scheduled may still be delivered.

14Responsible Gambling and Sensitive Records

7711cuci may process information concerning deposit limits, cooling-off requests, self-exclusion, gambling patterns and support conversations to protect players and enforce account restrictions. Such records are treated carefully because they may reveal sensitive circumstances.

Responsible gambling data may be retained even after an account closes to help prevent a self-excluded person from immediately creating another account. Automated indicators may assist 7711cuci in identifying unusual patterns, but significant account decisions may also involve human review.

Gambling is strictly for adults aged 21 and above. Players who need limits or self-exclusion guidance should review the Responsible Gambling page.

15Contact Us and Policy Updates

Privacy questions and requests may be directed to the 7711cuci support team at [email protected]. The address is displayed as plain text and is not a clickable link. Include enough information to identify the relevant account, but do not send passwords or online banking credentials.

7711cuci may update this Privacy Policy to reflect service, security, legal or operational changes. The current version will remain available on this page. If a change materially affects the way existing information is used, 7711cuci may provide an additional account notice where reasonably practicable.

Players should review this policy periodically together with the 7711cuci Terms & Conditions. Continued platform use after an update means the revised policy will apply to subsequent processing, subject to any consent that applicable rules require.